Momentra® Website FAQ’s
- How can Momentra help improve my quality of life as an older adult?
Momentra elevates your quality of life through personalized companionship and care navigation. Our Care Ambassadors address a range of needs, from benefit navigation and medication management to transportation and community engagement. With flexible membership options, we ensure inclusivity, encouraging family involvement to create a strong care circle. Momentra goes beyond traditional services, providing proactive, personalized care to promote a better quality of life as you age.
- How can I start my Momentra journey?
Commencing your Momentra journey is a seamless process. Begin by registering for free on our website and following the provided prompts. Create your profile on our platform by entering key details such as your name, email address, and mobile phone number. Complete our free Care questionnaire, which offers a comprehensive snapshot of your well-being, forming the foundation for our personalized care tailored to your specific needs. Upon completing your profile, your dedicated Care Ambassador will reach out to you through your preferred communication method (SMS, email, mobile voice call, or video call via the Momentra Platform). They will provide guidance on the subsequent steps, initiating your personalized care experience with Momentra.
- How often can I expect check-ins or interactions with a Momentra Care Ambassador?
Members have the flexibility to determine the level of engagement that suits them best. The frequency of check-ins or interactions with a Momentra Care Ambassador is entirely customizable, allowing members to choose a schedule that aligns with their preferences. Engagement can occur on a weekly or monthly basis, and it can involve a combination of communication methods such as SMS, email, mobile voice call, or video call via the Momentra Platform. This tailored approach ensures that each member receives personalized care in a manner that suits their unique needs and comfort.
- Are Momentra’s services available nationwide or only in specific regions?
Momentra’s services are available across the US. Our virtual care navigation and life enrichment platform are designed to cater to individuals nationwide, offering support and services regardless of geographic location.
- What technology requirements do I need to access Momentra’s services?
Momentra caters to a diverse range of technological abilities, and our services are accessible through various channels. Whether you prefer engaging via SMS, email, voice calls, or video calls via the Momentra platform, we accommodate your technological preferences. You can log into the Momentra platform on any standard web browser from your mobile phone, mobile tablet, or computer. Our commitment extends beyond accessibility; we invest in enhancing the technological abilities of our members with patience and support. Rest assured, we strive to make Momentra’s services user-friendly and inclusive for all members.
- What type of training do Momentra Care Ambassadors undergo to provide personalized care?
Momentra Care Ambassadors undergo comprehensive training to ensure the provision of personalized care. These expert individuals bring experience in diverse fields such as nursing, social work, counselling, psychology, and more. Our Care Ambassadors complete a rigorous training program designed to apply their expertise to addressing the unique needs of each Momentra member, fostering a high level of proficiency and expertise in delivering personalized care.
- What role does technology play in Momentra’s approach to care?
Momentra leverages technology to bridge care gaps through the provision of people-first technology. This includes a Personal Health Map, Care Circle connections, benefit navigation, data-driven insights, access to Enrichers, and medication adherence reminders. These elements collectively form a comprehensive and customizable solution, enhancing the overall well-being of our members.
- How does Momentra ensure that its services are accessible to individuals with varying levels of technological literacy?
Momentra specializes in providing personalized technology assistance and education to ensure accessibility for individuals with varying levels of technological literacy, particularly our older adult members. We recognize the importance of bridging the digital divide and empowering our members to benefit from the wide array of advantages technology offers. Through tailored guidance and educational support, we equip our members with the skills and confidence needed to navigate and utilize technology effectively, enhancing their overall experience and engagement with our services.
- Does Momentra assist with Benefit Navigation?
Momentra actively assists with benefit navigation. Our approach involves personalized benefit navigation facilitated by our dedicated Care Ambassadors, who ensure a tailored and comprehensive understanding of your unique needs and benefits. This allows us to provide nuanced guidance, optimizing your access to the benefits that best suit your individual circumstances.
- Can family members or friends be involved in the care navigation process with Momentra?
Each Momentra member is provided with a Care Circle dashboard, enabling them to add family, friends, or caregivers to actively participate in the care journey. This collaborative platform ensures that loved ones can stay informed and engaged. Additionally, we offer personalized guidance and support to our Care Circle members, fostering a cohesive and supportive approach to the overall well-being of the member.
- How does Momentra provide companionship to older adults?
Momentra facilitates companionship for older adults through a team of dedicated and committed Care Ambassadors. These professionals establish personalized relationships with each member, employing a customizable human and digital interface that prioritizes a people-first approach. This commitment aims to enable members to age in place with dignity for an extended duration. Additionally, our emphasis on stimulating connections extends to fostering meaningful interactions between our members and their Care Circle, enhancing the overall experience of companionship and support. Furthermore, the Momentra Platform enables older adults to access Enrichers that can provide them with the opportunities to connect with others in their community through various types of activities, both in-person and virtual.
- How does Momentra address social determinants of health?
Momentra works to solve social determinants of health at scale through curated healthcare navigation services. We focus on benefits navigation and activation to ensure our members receive the care and support they need for a holistic approach to well-being.
- What is the “Personal Health Map” in Momentra’s services?
The Personal Health Map is a tool within the Momentra Platform that helps individuals navigate their health journey. It allows for customization based on personal health challenges and goals, providing a comprehensive overview and guidance for social, emotional, and physical wellbeing.
- How does the connection with a Care Ambassador work?
Each member on the Momentra platform is paired with a trained and dedicated Care Ambassador, who serves as the main point of contact. Members have the flexibility to communicate with their Care Ambassador on a weekly, or monthly basis, using SMS, email, voice calls, or video calls via the Momentra platform. The Care Ambassador plays a crucial role as a companion to the older adult member and their family. This dedicated relationship goes beyond conventional care, ensuring that members receive personalized and custom recommendations for their emotional, physical, and social well-being. By becoming an integral part of the care journey, the Care Ambassador is committed to providing the services and attention that each member deserves, enriching their life and overall experience on the Momentra platform.
- What sets Momentra’s Virtual Care Navigation apart from other care navigation services?
Momentra distinguishes itself with a perfect blend of expertise and compassion. We combine the experience of real people with user-friendly technology to create a care navigation experience that truly makes a difference. The Momentra Platform focuses on three core aspects: convenience, connection, and care.
- What are Momentra Enrichers, and how do they improve social, emotional, and physical well-being?
Momentra Enrichers are a curated selection of engaging activities, resources, and experiences aimed at enhancing the holistic wellbeing of our members. These Enrichers span companionship, transportation, food delivery, medication adherence, care coordination, cognitive support, physical fitness, appointment management, and more. They are tailored to meet the unique needs of each older adult across social, emotional, and physical well-being.
- How does Momentra ensure the privacy and security of my personal information?
Momentra prioritizes the privacy and security of your personal information. We adhere to strict standards of confidentiality and are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). Our commitment to maintaining the highest level of data protection ensures that your personal information is handled with the utmost care and security throughout your engagement with our platform. You can trust Momentra to safeguard your privacy as we deliver personalized and comprehensive care.